Connection help

Speed (bandwidth) and stability are different things. A fast connection can still cut out, and a connection with plenty of bandwidth can respond slowly. Speed tests measure how much data moves per second; this tool measures whether your connection stays connected and how consistently it responds.

If video calls drop but large downloads finish fine, that's often a stability or latency problem, not a bandwidth problem.

• Run a test, then run another after each change to compare. Labels like “Before restart” or “Living room” help you tell them apart.
• If you're on Wi-Fi, compare a test closer to your router, or over Ethernet if available. Distance and walls affect wireless links.
• Pause large downloads and uploads, then test again. A saturated link can cause timeouts even when the connection itself is fine.
• Restart your router and modem by unplugging them for 30 seconds. This clears many transient issues.
• If problems happen at a specific time of day, run a longer test then. Patterns matter more than a single 30-second snapshot.

• Video calls need a consistent, low-latency link more than high bandwidth. Variation and brief dropouts hurt calls more than a slightly lower top speed.
• Move closer to your router or switch to Ethernet for the call.
• Close other heavy network use (large downloads, cloud sync, backups) during the call.
• If only one app has trouble, that app or its server may be the cause — try another website or service to check.

The test server itself can affect results. If you see “Server error” or “Service rate limit” categories, those reflect the test service, not your internet. A single endpoint failing does not prove your whole internet is down — try another website to check.

We don't automatically blame your ISP or router, and we don't recommend purchases or changes to security settings based on a test result. Use the observations to decide what to investigate next.